How Attackers Abuse Microsoft Teams and Quick Assist: Inside the Helpdesk Impersonation Playbook
A new wave of attacks is quietly abusing everyday collaboration tools to bypass user suspicion and gain hands-on control of corporate endpoints. Threat actors are impersonating internal IT helpdesk staff inside Microsoft Teams, convincing employees to grant remote access via Quick Assist, and then using that live access to deploy stealthy persistence mechanisms and move laterally through enterprise networks. Because the attack uses trusted, signed applications and normal business channels,…