How Attackers Abuse Microsoft Teams and Quick Assist: Inside the Helpdesk Impersonation Playbook

How Attackers Abuse Microsoft Teams and Quick Assist: Inside the Helpdesk Impersonation Playbook

A new wave of attacks is quietly abusing everyday collaboration tools to bypass user suspicion and gain hands-on control of corporate endpoints. Threat actors are impersonating internal IT helpdesk staff inside Microsoft Teams, convincing employees to grant remote access via Quick Assist, and then using that live access to deploy stealthy persistence mechanisms and move laterally through enterprise networks. Because

Microsoft Teams Desktop Update Breaks Launch for Some Users After Caching Regression

Microsoft Teams Desktop Update Breaks Launch for Some Users After Caching Regression

A subset of Microsoft Teams desktop users found themselves unable to launch the application after a recent service update introduced a caching regression. Affected clients became stuck on the loading screen, displaying an error that advised users to refresh, and could not complete the app’s startup sequence. Microsoft has acknowledged the incident and moved to roll back the update while

Microsoft 365 Network Disruption Hits Exchange Online, Teams, and Core Services

Microsoft 365 Network Disruption Hits Exchange Online, Teams, and Core Services

A sudden network-level disruption on April 8, 2026 knocked several core Microsoft 365 services offline or degraded their performance for many users. What began as a spike in telemetry and rapid customer reports at 8:37 PM IST (3:07 PM UTC) quickly became an enterprise-wide concern as Exchange Online, Microsoft Teams, and broader Microsoft 365 functionality showed interruption. Microsoft classified the